Refund policy
We offer a 30-day return policy: you have 30 days from receiving your item to request a return. To be eligible, your item must be unopened, unused, sealed and in its original packaging, with your receipt or proof of purchase.
Starting a return
Email sales@jellybeantanning.com with your order number and we'll send you instructions on how and where to send it.
Unless an item is faulty, damaged or incorrect, you're responsible for return postage costs.
Damaged, incorrect or missing items
Please inspect your order when it arrives. If an item is faulty or damaged, you've received the wrong item, or something is missing, contact us within 48 hours of delivery where possible so we can put it right quickly.
Include your order number and, where relevant, clear photographs of the item, packaging and shipping label.
What we can't accept
Products that have been opened, used, unsealed, or are no longer in their original condition and packaging.
Exchanges
We don't currently offer direct exchanges. The quickest way to get a different product is to return the eligible item in line with this policy and place a separate order for the one you'd like instead.
UK & EU 14-day cooling-off period
Customers in the UK and European Union generally have the right to cancel eligible online orders within 14 days of receiving them.
For a change-of-mind return, products must remain unopened, unused, sealed and in their original packaging. For health and hygiene reasons, opened or unsealed products may not be eligible.
You're responsible for return postage unless otherwise required by law. Where applicable, we'll refund the returned goods and the cost of our standard delivery service. Any extra paid for express or upgraded delivery is non-refundable.
This doesn't affect your statutory rights if a product is faulty, damaged or not as described.
Refunds
We'll let you know once we've received and inspected your return, and whether the refund has been approved. If approved, you'll be refunded automatically to your original payment method within 10 business days.
Bear in mind your bank or card provider may take extra time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at sales@jellybeantanning.com.
